Support

If something isn't working as you expect, here are the most common questions. If not, write to us.

Help with the app: soporte@movemento.app

Your data and your privacy: privacidad@movemento.app

Something offensive or abusive: report it from the app or write to denuncias@movemento.app

Single point of contact (Digital Services Act, arts. 11 and 12), for authorities and users: soporte@movemento.app, in Spanish or English.

A security issue: seguridad@movemento.app (how to report it)

How do I get started?

Open Movemento and allow it to read Apple Health. In a few seconds you'll see every workout since you got your watch. You don't need an account to use your diary: the account is only for following your friends and posting.

I can't see my workouts or some data is missing

Check the permissions on your iPhone: Settings → Health → Data Access & Devices → Movemento, and turn everything on. Then, in the app, go to Profile → Update from Health. If you've just finished a workout, Health may take a moment to have it.

What gets uploaded to the internet?

Only what you post: the title, the photos you choose and the data from that workout. Your Health history stays on your iPhone, and heart rate is only shown if you tick it in that post. It's all explained in the privacy policy.

How do I avoid showing where I live?

When posting, untick "Show the route" and no map will appear. If you keep it, the start and end of the route are always hidden: choose how much in Profile → Your routes (200 m, 500 m or 1 km).

Can I edit or delete a post?

Yes. Tap "…" on the post and choose Edit or Delete. If you delete it, it also disappears for everyone else.

How do I report or block someone?

Tap "…" on the post or on that person's profile and choose Report or Block. We review every report within 24 hours, and anything reported by several people is hidden until we review it. What's allowed and what isn't is in the community rules. If you block someone, you stop seeing and following each other, and they aren't notified.

How do I delete my account?

In the app: Profile → Your account → Delete my account. Your profile, everything you've posted, your photos, cheers, comments and challenges are deleted. Your diary on this iPhone isn't touched.

Reporting a security issue

If you find a bug that lets you see other people's data or do something you shouldn't be able to do, write to seguridad@movemento.app with the steps to reproduce it. We'll reply within 72 hours and let you know when it's fixed.

While you investigate, please use only your own accounts, don't access or keep other people's data, don't run load tests or send spam, and don't make it public until it's fixed. If you do it this way, we won't take any legal action against you. We don't have a bounty program, but if you like we'll thank you publicly.